FAQ
Shipping
Do you offer free shipping?
Yes. We offer FREE USPS Shipping on all orders shipped within the United States.
Where do you ship?
We currently ship within the United States only.
How long does processing take?
Orders are typically processed within 1–2 business days (Monday to Saturday).
How long does delivery take?
USPS delivery generally takes 3-6 days (Monday to Saturday:) after dispatch, depending on your location. Total delivery time is typically 5–9 business days (processing + transit).
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with your tracking number.
What if my order is delayed?
Delays can occur due to holidays, peak seasons, weather, or carrier disruptions. If your order has not arrived after the estimated delivery window, please allow an additional 3 business days. If it still hasn’t arrived, contact us through our Contact Us page.
Returns & Refunds
What is your return period?
You have 90 days from the delivery date to request a return or refund.
Do you charge restocking fees?
No. We do not charge restocking fees.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item is damaged or incorrect.
What items qualify for return?
Items must be unused, unworn, unwashed, and in original condition, with original tags/packaging included where applicable. Proof of purchase is required (order confirmation email is accepted).
How do I start a return?
Contact us first through our Contact Us page with your order number, the item(s) you want to return, and a reason (optional). Returns sent without prior approval may not be processed.
When will I receive my refund?
After we receive and inspect your return, approved refunds are issued to the original payment method. Refunds are processed within 7 business days after approval.
Do you offer exchanges?
Yes. Contact us through the Contact Us page with your order number and the item you want to exchange. Exchange requests must meet the same eligibility requirements as returns.
Cancellations & Issues
Can I cancel my order?
If you need to cancel, contact us through our Contact Us page as soon as possible and include your order number. We can typically cancel orders before processing begins. Once processing starts or the order has shipped, cancellation may not be possible—if shipped, you can request a return after delivery under the 90-day return policy.
What if my item arrives damaged or incorrect?
Contact us immediately through our Contact Us page. If possible, include a clear photo of the issue and your order number so we can resolve it quickly.