Return and Refund Policy
We want you to feel confident in every order from Orion New York. If something isn’t right, we keep returns simple, clear, and stress-free.
Important information
- Return period: You have 90 days from the date of delivery to request a return.
- Restocking costs: No.
- Refund processing time: Refunds are processed within 7 business days after return approval and inspection.
- Return shipping costs: The customer is responsible for return shipping costs (unless the item is damaged or incorrect).
90-Day Money Back Guarantee
You can request a return or refund within 90 days of delivery. If the item is not suitable, you can start a return request and we will provide the next steps.
Return eligibility
To qualify for a return:
- Items must be unused, unworn, unwashed, and in original condition
- Any original tags/packaging should be included (where applicable)
- Proof of purchase is required (order confirmation email is accepted)
How to start a return
1) Contact us first
Before sending anything back, contact us through our Contact Us page and include:
- Your order number
- The item(s) you want to return
- Reason for return (optional)
Returns sent without prior approval may not be processed.
2) Follow the return instructions
Once your return request is approved, we will send you detailed instructions on how and where to return the item.
3) Ensure safe packaging
Please package the item securely to avoid damage during return shipping.
Responsibility for returns
The customer is responsible for return shipping costs for returns due to change of mind, preference, or exchange requests.
If the item arrives damaged or incorrect, contact us immediately and we will provide a resolution.
Refund process
After we receive and inspect your return, approved refunds are issued to the original payment method. Please allow up to 7 business days after approval for the refund to be processed. We do not charge restocking fees.
Exchanges
If you would like to exchange an item, contact us through the Contact Us page with your order number and the item you want to exchange. We will assist with the fastest available option. Exchange requests must meet the same eligibility requirements listed above.
Order Cancellations
We begin processing orders immediately after they are placed. Cancellation requests must be submitted within 60 minutes of purchase by contacting us via our Contact Us page and including your order number.
After this window, we are unable to make changes. If your order has already shipped, our 90-day return policy applies upon delivery.