Privacy Policy
Orion New York (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Information we collect
When you visit or make a purchase from our store, we may collect the following types of information:
Contact details: name, email address, phone number, shipping address, billing address
Order and transaction information: items purchased, order history, transaction details
Payment information: payment details are processed by our payment providers; we may receive limited payment information such as billing address and payment status
Customer support information: messages and information you provide when you contact us
Device and usage data: IP address, browser type, device identifiers, pages viewed, and site interactions
Cookies and similar technologies: information collected through cookies and analytics tools
2. How we use your information
- We use your information to:
- Process and fulfill orders, including payment processing, shipping, and order confirmations
- Provide customer service, including handling returns, refunds, and exchanges
- Communicate with you about your order, account, or support requests
- Improve and maintain our website, including troubleshooting and performance monitoring
- Prevent fraud and enhance security, including risk monitoring and payment verification
- Send marketing communications (such as promotions or newsletters) if you choose to receive them
- Comply with legal obligations and enforce our Terms of Service
3. Cookies and analytics
We use cookies and similar technologies to operate our store, remember preferences, analyze site usage, and improve performance.
Cookie controls: Most browsers allow you to manage or disable cookies through settings.
Impact of disabling cookies: Some site features may not function properly if cookies are disabled.
Cookie banner/consent: We may display a cookie notice or banner to inform visitors about cookie use and choices.
4. Sharing your information
We do not sell your personal information for money. We may share information with trusted third parties to operate our business, such as:
- Payment processors (to process transactions)
- Shipping carriers and fulfillment partners (to deliver orders)
- IT, analytics, and website service providers (to operate and improve the store)
- Customer support tools (to manage communications and support requests)
We may also disclose information if required by law, to respond to lawful requests, to protect our rights, or if you violate our Terms of Service.
5. Your rights and choices (United States)
Depending on where you live in the United States, you may have rights regarding your personal information, such as the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information (subject to legal exceptions)
- Opt out of marketing emails at any time by using the unsubscribe link
- Request information about how we use and share personal information
- To exercise a request, contact us using the details in Section 8.
6. Third-party services and links
Some third-party providers (such as payment gateways) have their own privacy practices. We encourage you to review their privacy policies to understand how they handle your information.
Our website may contain links to third-party sites. Once you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies.
7. Data retention and security
We keep personal information only as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, and meeting legal requirements. We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.